We will add sales tax for Distributors in AR, AZ, CA, CO, GA, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, ND, NE, NJ, NM, NV, NY, OH, OK, SC, TX, WA, WI, and WV when the order is invoiced. Distributors must have a Tax-Exempt Reseller Certificate on file to process an order with tax exemption. States require that a customer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as customers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchases.

Production lead times are published on the web site (www.adgpromo.com) and in the catalog for each item. An order becomes "official" when proper artwork and proofing is completed. Normal production times can range from 48 hours for Writing Instruments to 7-10 days for High Definition Imprints (HDI) on ADG’s line-up of full color products. Larger custom quotes are also done by ADG and usually require up to 90 day lead times.

Each order received is processed in the ADG system and an automatic email confirmation is sent to the main contact listed for the account. It is important our system has current information so the acknowledgement of an order gets to the proper individual in a timely fashion. You can update your current information: service@adgpromo.com or 800.852.5208

ADG continues to look for ways to simplify the order, production and shipping process. Thus we have bundled set-up fees, proof charges, Exact Quantity Needs and provide up to three (3) drop ship locations per order.

• • Provide a complete order with production ready artwork by noon CST.
• • Clearly communicate in-hands dates. Order will ship UPS "Best Way" to meet that timing.

ADG does not offer a Less than Minimum (LTM) option. Please contact service@adgpromo.com or 800.852.5208 with questions.

If any account credits are not used within one year of the origin of the credit, there will be a nonrefundable service charge applied (where permitted by law). The service charge will be deducted from the amount of the credit. The service charge will be the smaller of $15 per month or the maximum amount permitted by law.