HOME > FREQUENTLY ASKED QUESTIONS
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How does an Account get Set-Up
To set-up an account you must first confirm your status as an active Distributor and reseller of promotional products (ASI or PPAI registered is normal). Contact us with questions at service@adgpromo.com or 800.852.5208. Once status is verified, we will set-up an account for you to begin ordering from ADG.
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What are Credit Terms?
- • Net 30 days for established distributors.
- • First time distributors may be required to pre-pay pending credit approval.
- • Late charges of $25.00 (Z) each month will be added for balances carried past 31 days.
- • Returned checks will be charged an additonal $25.00 (Z).
- • Custom and $1,000+ orders may require 50% down payment.
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When should Tax-Exempt Certificates be Submitted?
If you have a tax exempt certificate on file with ADG, you will not be charged tax. If you do not have a certificate on file, you will be taxed on all orders. Fairly simple!
Mail: ADG Promotional Products
C/O Customer Service
4875 White Bear Parkway
White Bear Lake, MN 55110
Email: AR@adgpromo.com
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What is Policy on Returns, Overruns/Under-runs, and Cancellations?
Returns require prior authorization from Customer Service with no returns accepted 30 days after shipment. Distributor will be invoiced for all costs incurred prior to cancellation.
Orders are subject to 5% over/under allowance with maximum of 25 units per order. All orders will be invoiced accordingly.
